Return and refund

Delivery methods

We work exclusively with private carriers.

Shipping cost

Free in Belgium and France

Return costs

In the event of withdrawal, the costs of returning the Product(s) are the responsibility of the Buyer (see article 14 of our General Terms and Conditions).

Delivery delay

As an indication, delivery times will not exceed 3 to 5 days from the day after an order paid by the Buyer and received by AVRIL kids from Monday to Friday before 12:00 p.m.

Payment methods

The payment methods authorized on the AVRIL kids Site are as follows:

  • Credit cards and Bancontact via Shopify Payments
  • PayPal

Legal right of withdrawal

Unless one of the exceptions listed below is applicable, you may withdraw from your order without giving any reason within 14 days from the day after the date on which you, or a third party designated by you (other than the carrier), has taken physical possession of the Products purchased (or of the last good, lot or part if the contract concerns the delivery of several goods or several lots delivered separately).

Exceptions to the right of withdrawal

If a problem is noted when returning the goods (for example: packaging forming part of the goods damaged, goods incomplete, damaged, soiled, etc.), you do not lose your right of withdrawal but we may claim compensation. The compensation requested must correspond to the damage actually suffered.

Your liability is only incurred with regard to the depreciation of the goods resulting from handling of the goods other than that necessary to establish the nature, characteristics and proper functioning of these goods.

You must notify us: rue de la Belle Jardinière 447 - 4031 Angleur - Belgium, of your decision to withdraw from your order. You can submit your request online in accordance with these instructions and form that we provide to you (use this form) or simply by mail.

To meet the withdrawal deadline, simply send your withdrawal request before the 14-day period expires and return your product to the following address:

Effects of withdrawal

We will refund all payments we have received from you, including standard delivery charges (i.e. the cheapest delivery we offer) no later than 14 days from receipt of the returned Product. Delivery costs will only be refunded if your entire order is subject to withdrawal. If part of your order is returned, only the price of the returned Products will be refunded. The return costs are your responsibility

We will use the same payment method that you used for your initial order, unless you expressly agree to a different method. In any case, this reimbursement will not cause additional costs for you. However, we may withhold reimbursement until we have received the product(s).

Upon receipt of your withdrawal request, we will send you by e-mail a return slip which you must print and place inside the package as well as a return label to affix to the outside of the package. The return of the Product(s) must be made by the Buyer within fourteen (14) days following communication of their decision to withdraw from their order.

The Product(s) must be returned in their original condition(s) and packaging.

Any damage to the returned Product resulting from handling by the Buyer will result in non-reimbursement of the Products.

You must bear the direct costs of returning the product(s). You will be responsible for the depreciation of the value of the product(s) resulting from manipulations (other than those necessary to establish the nature and characteristics of this product(s).

The risks associated with the return of Product(s) are the sole responsibility of the Buyer.